Creating A Help Desk

There are six ways to create helpdesk tickets in atera.

Creating a help desk.

Determine which web part you will use to build the help desk. Setting up a helpdesk for your startup can be a daunting task. In the require that this column contains information radio button list select yes. This post is part of a series brought to you by gotoassist.

Help answer questions and respond to comments. Building a help desk from scratch can be challenging. Select the ellipsis next to the helpdesk list and select settings. In the column name textbox enter description.

Outside of enterprise circles it s not something that s discussed. If your customer reaches out to you using a different channel than email e g. Created manually by a technician created by your customer with the hot key combination of ctrl f12. However assuming your role as a help desk manager with defined itil based processes positive direction coaching and leadership you can succeed in building a world class customer support team delivering real value to the business.

You may discover that you need to update your help desk ticket categories reporting mission statement processes and other areas. It is intended to be a practical reference guide but the suggestions checklists and templates all need to be interpreted and amended. This volume came about as a result of the authors own practical experience in help desk operation and management and of hundreds of workshops the authors have conducted world wide over the last fifteen years. These departments working together can take what they learn from the community and use it to speed up the feedback cycle.

This is the new ticket view. Phone you can create a ticket to continue the conversation via email. There are two web parts you can use to build the help desk solution with each having its pros. Create roles for your staff like admin regular staff etc.

If you are currently not using a 3rd party tool to manage help desk requests you can create a help desk solution in sharepoint in no time using out of the box functionality. Happyfox help desk lets you create roles and privileges for all your staff. In the type of information in this column is radio button list select multiple lines of text. These roles decide what access and privileges each staff will have including managerial and ticket level permissions.