Creating A Help Desk Knowledge Base

Learn the six steps to build an effective help desk knowledge base for your business.

Creating a help desk knowledge base.

A great knowledge base can help you boost conversions improve retention and reduce marketing costs. Or you could host your own documentation using a wordpress blog or even a plain website. When customers can easily find the information they need to best utilize your product or service they become your unpaid marketers and brand advocates which results in more sales and higher profits for you. But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner.

A full fledged kbase will help improve agent productivity and customer satisfaction. Your knowledge base software can be either internal or external or both. The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics. There are dozens of tools to help you build a knowledge base on your site you ll find a documentation tool in most of the best customer support apps where you can write in rich text html or markdown and easily publish your documentation online.

Rather than creating something from scratch our help desk and knowledge base were created with the help of existing software that integrates with our wordpress website.